Cancellation and Refund Policy
Welcome to Dhoom Machale Travels, a distinguished brand under SR Verma Business Solutions, offering captivating journeys throughout the magnificent landscapes of Rajasthan. We are committed to delivering exceptional travel experiences, and we recognize that circumstances may necessitate changes to your plans. To ensure clarity and transparency, please familiarize yourself with our comprehensive cancellation and refund policy outlined below.
1. Cancellation Process:
Cancellation requests must be initiated by contacting our dedicated customer service team at +91 8949589844 or via email at babutoaditya88@gmail.com.
Please provide your booking details and reasons for cancellation when reaching out to us.
We process cancellation requests during our regular business hours, which are Monday to Friday, from 9:00 AM to 6:00 PM IST.
2. Refund Eligibility:
Refund eligibility is contingent upon the terms and conditions specified at the time of booking.
Cancellations made more than 30 days prior to the trip departure date may qualify for a refund, subject to deduction of any non-refundable deposits or fees.
No refunds will be issued for cancellations made within 30 days of the trip departure date, unless explicitly stated otherwise in the offer or agreement.
3. Refund Processing:
Upon approval of a refund, the amount will be processed within 14 business days from the date of cancellation request receipt.
Refunds will be credited back using the original payment method unless specified otherwise.
4. Special Offers and Promotions:
Special offers or promotions may entail specific cancellation and refund terms. Kindly refer to the offer details for precise guidelines.
5. Additional Terms and Conditions:
Full Payment of the trip cost must be made before the trip begins.
Valid government ID verification is mandatory before boarding. No boarding shall be entertained without a valid ID.
No refunds shall be made towards any inclusion(s) not availed by the Client.
Misconduct or indiscipline will not be tolerated on the tours. We promote a cordial travel community and aim to provide a hassle-free and memorable experience.
Dhoom Machale Travels shall not be liable for any delays or alterations in the program or indirectly incurred expenses due to Natural Hazards, accidents, machinery breakdown, weather conditions, landslides, political closures, or any untoward incidents.
Various factors such as weather and road conditions, as well as the physical ability of participants, may necessitate alterations in the itinerary. We reserve the right to make necessary changes in the schedule in the interest of safety, comfort, and general well-being.
Participants are required to adhere to all safety measures prescribed by WHO during the trip for their safety and the safety of others. Failure to comply may result in trip cancellation without refund.
6. Contact Us:
For all cancellation requests, inquiries, or further assistance, please reach out to us using the following contact details:
Phone: +91 8949589844
Email: babutoaditya88@gmail.com
Note: This cancellation and refund policy is subject to periodic review and may be updated without prior notice. For the most current information, kindly refer to our website or contact our customer service team.
We appreciate your understanding of our cancellation and refund policy, designed to provide clarity and fairness to all our valued customers. If you have any questions or require assistance, please do not hesitate to contact our team. Thank you for choosing Dhoom Machale Travels for your Rajasthan adventures!